We are not just expert designers – we care too! Our dedicated and experienced team are on hand every step of the way to advise you on our products including how to customise them for your child and how to look after them.

Warranty and repairs

All products purchased come with a standard 2-year warranty.

Should your product require assistance outside its warranty period, please call our Customer Services team who will be more than happy to assist you. We also highly recommend booking a regular service (see our ‘Servicing and maintenance’ section)

Servicing and maintenance

We highly recommend an annual service on all of our electronic or metal products. Wooden products should be serviced every 2 to 3 years. Further information on this can be found in your product’s handy User Guide.

Here are the benefits of servicing your products:

  • Children rely upon our products and an annual service ensures that the product is fit for their use and will provide you with peace of mind you need that your child is not at risk.

*On condition that, outside the warranty period, your product is inspected and serviced in the timeframes outlined in the User Guide (e.g. after the Strato chair warranty is over it should be serviced every year thereafter to qualify for free parts. Also subject to the product not being misused.

Customer Services

Our dedicated Customer Services team is available between 8:30am and 5:00pm (GMT), Monday to Friday.

Our team can provide support and assistance in several key areas:

  • Purchasing products
  • Quoting for products
  • Offering product advice
  • Supplying contact details for your local Product Advisor
  • Providing speedy resolution to problems and issues

Our International team can communicate in a variety of languages including French, German, Danish, Swedish and Norwegian.

You can contact our US Customer Services team in the following ways: Phone: +347 753 7960 E-mail: info@smirthwaite.com Fax: +917 368 8005