Smirthwaite warrants the products detailed on your order to be free from defects in materials and workmanship for a period of 2 years from date of delivery. If a fault develops during this period, please contact Customer Services team by email info@smirthwaite.com or phone (1) 212 541 2455 who will advise you on the best course of action.

The warranty excludes faults due to accident, neglect, misuse, not following the Instructions and normal wear and tear. This guarantee is in addition to your legal rights. A charge may be made where the goods cannot be repaired under the warranty. You will be advised before this is made.

Servicing and maintenance

We highly recommend an annual service on all of our electronic or metal products. Wooden products should be serviced every 2 to 3 years. Further information on this can be found in your product’s handy User Guide.

Here are the benefits of servicing your products:

  • Children rely upon our products and an annual service ensures that the product is fit for their use and will provide you with peace of mind you need that your child is not at risk.