Delivery

Shipping and Delivery

Damaged or Loss

We do our best to prevent damage or loss of your shipment and will work with you to resolve any problems that occur. Please help by following these instructions:
1. Upon delivery, please check the receipt to ensure that you received all carton(s)/Skids(s) and verify that they appear to be in good condition.
2. You may refuse any shipment that has sustained loss or damage. If you choose to sign for the shipment, have the driver note any damage or loss directly on the delivery receipt, no matter how slight.
3. Keep the item in the original packing carton for inspection purposes and /or a possible reshipment.
4. Email Smirthwaite USA LLC Customer Services on info@smirthwaite.com immediately to report any damage. Carriers may deny claims for damage not reported to them within 24 hours of delivery.
5. Our returns department will issue a returns authorization number (RMA)- this number must appear on each return package. No unauthorized returns will be accepted.

Returns

Please email our returns department info@smithwaite.com for a return authorization number (RMA). Please ensure this number appears on each return package as no unauthorized returns are accepted. Return the item(s) within 30 days to the following address;

Smirthwaite USA LLC
Returns Dept.
C/o EFW
2801 Lawndale Drive
Greensboro NC 27408

Retain the proof of postage or shipment receipt as this is your proof of return and contains tracking information. Smirthwaite USA LLC will issue a credit to the original purchaser as soon as the return is processed.

Freight charges with Smirthwaite

Smirthwaite offers Free dock to dock and parcel shipping of all items in the continental United States. This is for palletized and parcel freight orders. Non-Warranty Accessory items that are ordered separately from the main product are excluded from this and will require a quote from our team.

Any palletized shipment requiring a Lift-gate for delivery to your customer will require 1 fee of $175.00 for the entire order.

Shipments to Hawaii, Alaska, Puerto Rico, or other countries outside the continental United States will require a quote with custom shipping cost.